Akhmad, Beni, and Mita Sari. 2019. “Kualitas Pelayanan Ombudsman Perwakilan Kalimantan Selatan Dalam Menindaklanjuti Laporan Pengaduan Masyarakat Kota Banjarmasin: Service Quality of the South Kalimantan Representative Ombudsman in Following Up the Banjarmasin City Complaint Report”. Anterior Jurnal 18 (2):143-51. https://doi.org/10.33084/anterior.v18i2.806.