Akhmad, B., and M. Sari. “Kualitas Pelayanan Ombudsman Perwakilan Kalimantan Selatan Dalam Menindaklanjuti Laporan Pengaduan Masyarakat Kota Banjarmasin: Service Quality of the South Kalimantan Representative Ombudsman in Following Up the Banjarmasin City Complaint Report”. Anterior Jurnal, vol. 18, no. 2, June 2019, pp. 143-51, doi:10.33084/anterior.v18i2.806.