Evaluasi Kebijakan Pelayanan Peminjaman Sarana dan Prasarana di LPMP Kalimantan Tengah

Evaluation of Facilities and Infrastructure Loan Service Policy in LPMP Central Kalimantan

  • Noor Kamalla Universitas Muhammadiyah Palangkaraya
  • Nurul Hikmah Kartini Universitas Muhammadiyah Palangkaraya
  • Fitriani Fitriani Universitas Muhammadiyah Palangkaraya
Keywords: Evaluation, Policy, Service, Facilities, Infrastructure

Abstract

The Central Kalimantan LPMP has goals and objectives that are broadly stated in its vision and mission statement. The vision is the realization of people and ecosystems in primary and secondary education units that are characterized by national standards and have a global perspective through an education quality assurance system based on mutual cooperation. While its mission: 1) Realizing primary and secondary education units with national standards, global outlook, 2) Improving educational standards in primary and secondary education units, 3) Improving education quality assurance services at the provincial level, 4) Realizing quality human beings and having the character of elementary and secondary education units, 5) Improve governance and effectiveness of institutional bureaucracy. The success of LPMP Central Kalimantan in efforts to build good governance can be seen from how well public service policies can satisfy the community. For this reason, an evaluation of public service policies in borrowing infrastructure and infrastructure is needed at the LPMP Kalimantan Tengah.

The approach used in this study is the Countenance Evaluation Model / Stake evaluation model. This model was developed by Stake. The Stake Model emphasizes the implementation of two main points, namely (1) description (description) and (2) judgment (judgment), as well as empowering three stages in program evaluation, namely (1) antecedents (context), (2) transactions (transaction/process), and (3) output (output-outcomes).

The policy of lending facilities and infrastructure services in Central Kalimantan LPMP can be stated from the beginning (accidents/context) making the objectives and the basis of the policy can already be stated to have reached public service standards, Sarpras and lending schedules are also almost fully meet public service standards. In the part of the transaction where the service process and support/cooperation in the service has also fully met with public service standards. Whereas in the outcomes section where the service results felt by surprise loans have met the target and can be stated to have met public service standards.

Downloads

Download data is not yet available.

References

Agung, Kurniawan. (2005). Transformasi Pelayanan Publik. Yogyakarta: Bumi Aksara

Atep Adya Barata. (2003). Dasar- Dasar Pelayanan Prima. Jakarta : Elex Media.

Arikunto,S dan Cepi, Abdul Jabar. (2010). Evaluasi Program Pendidikan. Pedoman Teoritis Praktis Bagi Mahapeserta didik dan Praktisi Pendidikan Jakarta : Bumi Aksara.

Arikunto, S. (2002). Metodologi Penelitian Suatu Pendekatan Proposal. Jakarta: PT. Rineka Cipta.

Arikunto, Suharsimi dan Cepi Safrudin Abdul Jabar. (2009). Evaluasi Program. Pendidikan. Jakarta. Bumi Aksara.

Budi Winarno. (2007). Kebijakan Publik : Teori dan Proses Edisi Revisi, Media Presindo. Yogyakarta.

Duaji,Noverman. (2013). Manajemen Pelayanan Publik (Wacana Konsep, Teori dan Problema Pelayanan Publik). Bandar Lampung: Lembaga Penelitian Universitas Lampung.

Dwiyanto,Agus. (2011) .Manajemen Pelayanan Publik (Peduli, Inklusif dan Kolaboratif. Yogyakarta: Gadjah Mada University Press.

Dunn, William. (2003). Pengantar Analisis Kebijakan Publik. Jogjakarta. Gajah Mada

Hardiansyah. (2011). Kualitas Pelayanan Publik : Konsep, Dimensi, Indikator dan Implementasinya. Yogyakarta : Gava Media.

Kodoatie, Robert J. (2005). Pengantar manajemen infrastruktur. Yogyakarta: Pustaka Pelajar

Maddy, Khairul. (2009). Hakikat dan Pengertian Pelayanan Prima. Jakarta ;. Chama Digit

Moleong, Lexy J. (2007). Metodologi Penelitian Kualitatif. Bandung : PT Remaja Rosdakarya Offset.

Ni Luh Putu P. (2016). Analisis Kualitas Pelayanan Publik Di Badan Pelayanan Perijinan Terpadu Kabupaten Badung. Jurnal Ilmu Pemerintahan

Lester, James P. and Joseph Stewart. (2000). Public Policy: An Evolutionary. Approach. Australia: Wadsworth, Second Edition

Ratminto, Atik Winarsih. (2012). Manajemen Pelayanan.Jakarta:Pustaka Pelajar

Robi Cahyadi Kurniawan. (2016). Inovasi Kualitas Pelayanan Public Pemerintah Daerah. Jurnal Ilmu Pemerintahan

Satriawan, Bismar. (2018). Total Quality Management (TQM). Jurnal Ilmu Pemerintahan

Sinambel, L.P, dkk. (2006). Reformasi Pelayanan Publik: Teori, Kebijakan, dan Implementasi.Jakarta. Bumi Aksara.

Sinambela,Lijan Poltak.Dkk. (2010). Reformasi Pelayanan Publik. Jakarta:Bumi Aksara

Sugiyono. (2007). Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.

Supriyanto, Achmad Sani. dan Masyhuri Machfudz. (2010). Metodologi Riset: Manajemen Sumberdaya Manusia. Malang: UIN-Maliki Press

Yayat Rukayat. (2017). Kualitas Pelayanan Publik Bidang Administrasi Kependudukan di Kecamatan Pasir Jambu. Jurnal Ilmu Pemerintahan
Published
2020-10-29
How to Cite
Kamalla, N., Kartini, N., & Fitriani, F. (2020). Evaluasi Kebijakan Pelayanan Peminjaman Sarana dan Prasarana di LPMP Kalimantan Tengah. Pencerah Publik, 7(2), 46 - 52. https://doi.org/10.33084/pencerah.v7i2.2000